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Support

Tell us what’s wrong and we’ll reply within 24 hours. You can send data access requests here too.

Write to us

We’ll send our reply to this address.

The 10-character code at the bottom of Settings in the app.

It’s on your App Store or Google Play purchase receipt.

Frequently asked questions

Does my face really stay the same?

We automatically check every result to protect your face. If we cannot verify that your face stayed the same, we do not deliver the result and your credit is refunded. The check can occasionally miss a difference; if you see one, tap “My face changed” on the result screen within 30 days to get your credit back. A daily credit comes back only on the same day.

Are my photos stored?

Uploaded photos are kept only temporarily for processing and deleted from our servers shortly after. Your history stays on your device. Your face data (biometric template) is not stored.

How do credits work?

With a subscription you get daily credits that renew every day: Plus 7 per day, Gold 14 per day. You can also buy credit packs that don’t expire. A credit is reserved when generation starts, spent on success, and automatically refunded on any error.

What if a generation fails?

Your credit is refunded automatically. You can see it in your credit history.

How do I cancel my subscription?

Go to Settings > Manage subscription to open your store account and cancel. You keep access until the end of the period.

How do I restore purchases on a new phone?

Tap Settings > Restore purchases. You need to be signed in with the same store account.

Which photos work best?

Photos where your face is sharp, well lit and close to the camera. The photo must show as many faces as the style requires.

How do I delete my data?

Use Settings > Delete my data, or fill in the data deletion form on our website.

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