Delete my data

This page explains how to delete your account and data in the Softflash app, developed by Eren Gürbüz. Deletion is free and cannot be undone.

If you have the app

1. Open the Softflash app.
2. Go to Settings > Delete my data.
3. Read the warnings and confirm.

Your data on our servers is deleted right away. The Gallery and app data on this device are deleted too.

If you no longer have the app

Fill in the form below. After we receive your request, we write to your email if verification is needed, delete your data within 30 days at the latest and tell you the result.

Because your account is anonymous, we find you with your diagnostic code or store order number. The diagnostic code is at the bottom of Settings in the app, and the order number is on your Apple or Google purchase receipt. Without either of them we may not be able to match your account. In that case, data with a set period, such as photos, generation records and server logs, is deleted when its period ends; account and credit data cannot be deleted because it cannot be matched.

What is deleted

• Your account, subscription and credit details
• Your credit history and remaining credits
• Your generation records and photos on our servers
• Your consent records and consent history
• Your sales and refund records and, if any, your repeated refund flag
• Report, complaint and support records linked to your account
• Your analytics person record and your record at our subscription provider (RevenueCat)

What remains

• Store records: Your purchase records stay with Apple and Google, under their rules and because of tax obligations.
• This form: A request you send through the web form is kept for 24 months so that we can show we answered it.
• Backups: Deleted data leaves security backups within 30 days at the latest.
• Error logs: Technical logs that are not matched to your identity are deleted within 90 days at most.
• Server request logs: Server logs that contain your IP address are deleted within 30 days.
• Admin action records: A record showing that your deletion request was carried out is kept; it contains no photos or messages.
• Google's abuse monitoring records: Google may keep a photo sent to the Gemini API to apply a style or tool for 55 days under its own policy, only to detect abuse. A photo sent to Vertex AI before version 2 of this page may be logged to examine suspected abuse under its own policy and kept for up to 90 days. We do not control these records; Google deletes them when the period ends.
• Gallery on your device: The Gallery is only on your phone. The web form cannot reach it, and it disappears when you delete the app. On iOS, an older copy may remain in your phone's iCloud backup; we do not control that backup.

Your subscription

Deleting data does not cancel a subscription. To stop being charged, cancel it first in your App Store or Google Play account.